Mònica Group Hotels

Check-in is guaranteed from 3:00 p.m. Check-in can be done until 11:00 p.m. If arriving at the hotel later than that time, the customer must inform the reservations or reception department in advance to manage it. The necessary information will be requested to register all the people who will be staying and payment in advance (online) of the total reservation will be requested. Likewise, it will be necessary for the customer to have the mobile application on their mobile device to obtain the digital room key. If not informing and/or not wanting to provide the information or not making the payment, the reservation will be canceled without the option to reactivate it upon arrival.

According to Royal Decree 933/2021, it is mandatory to provide: full name, gender, identity document number, document type (DNI, passport, TIE), nationality, date of birth, place of habitual residence (full address, city, and country), landline and mobile phone numbers, email address, number of travelers, and the relationship between travelers (in case any are minors), among other details. If you refuse to provide all the information requested at reception for registration, the authorities requiring this information will be notified, and the reservation will be canceled with the corresponding cost of a last-minute cancellation (according to the cancellation policy).

Check-out must take place between 8:00 a.m. and 12:00 p.m. (noon). If you intend to check-out before 8:00 a.m., please inform reception in advance.

It depends on the dates of the stay. You will find this information about your reservation at the bottom of your reservation confirmation. However, if you have not booked yet, you will find this information highlighted in green when you search on our booking engine.

Yes, but only in the flexible cancellation policies that explicitly indicate it.

Yes, we have parking in our hotel. If you want to reserve a spot, contact us and we will verify availability and price (reserva@hotelmonica.com / +34 977 791 000).

According to Royal Decree 933/2021, it is mandatory to provide: full name, gender, identity document number, document type (DNI, passport, TIE), nationality, date of birth, place of habitual residence (full address, city, and country), landline and mobile phone numbers, email address, number of travelers, and the relationship between travelers (in case any are minors), among other details. If you refuse to provide all the information requested at reception for registration, the authorities requiring this information will be notified, and the reservation will be canceled with the corresponding cost of a last-minute cancellation (according to the cancellation policy).

If you miss any of the breakfast, lunch or dinner services booked at the time of booking, the hotel will not reimburse you.

Infants are free of charge if sharing a bed with adults. If they need a cot, the linen service has an extra cost of 8,5€/night. If, on the other hand, they need a bed, they will be considered as a ‘child’ and the rate will be the ‘child’ rate, not the ‘baby’ rate. Not all room types in the hotel can contain an extra bed, so we advise you to check with the hotel in this case.